Terms & Conditions

By booking a groom with us, the client understands & consents to the conditions below:

• The client will give 24hrs notice should they need to change or cancel an appointment, otherwise we will still have to charge for the time

• Give full consent for photos and videos to be posted on social media outlets

• There is always the possibility an accident could occur. Grooming equipment is sharp, even though we use extreme caution and care in all situations. Possible problems that could occur include cuts, nicks, scratches and quickening of the nails. In most cases this can happen when a dog is wiggling or moving around. We make every effort to ensure your dog is groomed as safely as possible, but if your dog does not accept the process it can be dangerous to continue the groom. Star Spa and its owners will not be held liable for accidents that happen to your dog

• Star Spa and its owners will not be held responsible for accidents that may occur to the owner when dropping off or collecting

• Dog owner agrees to inform Star Spa prior to grooming if their dog has ever bitten or shown aggression at any time. Failure to disclosure this information may result in refusal of further services and a minimum charge of £100 being levied, regardless of whether grooming services are completed or not. In conjunction with the Animal Act 1971, an owner will be held liable for all injuries caused by their dog when aware that the dog may cause injury.

• The client agrees their dog is fit, healthy & fully vaccinated (at the time of the appointment)

• The client will submit evidence of up to date vaccinations before bringing their dog in

• The client will inform Star Spa in advance whether their dog is unneutered (male)

• We cannot accept female dogs in season for grooming, unless they have given prior notice

• The client agrees that the groomer will not be held liable or responsible for irritation abrasion, patchiness or hair loss due to any pre-existing skin condition, or as a result of the process of grooming, de-matting, thinning, stripping, shaving, or any other mishap caused by non-disclosure of the dog’s medical condition or behaviour

• If the dog attempts to bite any of the staff, a muzzle may be used or at the discretion of the groomer, treatment may stop and the client will pay for the groom in full. 

• If the client’s dog is very nervous, we will of course be gentle and take our time with them, but if we feel they are becoming too stressed we will stop the groom and the client will pay for the groom in full

• If the groomer does not feel comfortable to groom your dog based on behaviour or that a like, you will be asked to collect your dog and all future grooms will be automatically cancelled

• If the client’s dog’s behaviour is the cause of any injury to the dog or any staff, the client agrees to cover any veterinary or medical expenses

• If the client’s dog harbours any parasites we will clear them at the client’s expense

• If the dog’s health causes concern, Star Spa will contact the client and, if necessary, obtain veterinary treatment at the client’s expense

• If the client fails to collect their dog  on time they will pay £5 per every 15 minute. Please note we may have to adjust collection times during the groom if it is more difficult or taking longer than expected due to coat condition or dog’s behaviour.

• By using our services you agree to hold Star Spa and its owners, employees and directors harmless from any damage, loss, or claim arising from any condition of the dog, either known or unknown to us. It is also further understood and agreed the terms of this agreement can change at any time, without notice, and will overwrite any and all prior signed contracts or releases. It is further understood this clause applies to any and all dogs groomed.

• Owners must check they are happy with the way he/she has been groomed. If there is anything about the groom that you would like altered, please advise on collection want to work with you, in order to achieve the look you want for your dog so please talk to me. 

• Star Spa does not tolerate rude, aggressive or nasty behaviour and grooming will be terminated

MATTING RELEASE

The need to remove matted hair is a necessity. When a coat becomes tangled beyond the ability to brush or comb through it the most humane method is to shave off the matted hair. Shaving may seem severe, but it is the fastest and least stressful way to groom a matted pet.

Matted coats can cause the following problems:

1. Skin irritation caused by dirt, dander and parasites trapped under the matted hair

2. Sores and hair loss: As mats get tighter, they eventually pull out of the skin, causing bald spots and sore skin

3. In severe cases, maggots can infest skin sores

4. It is not uncommon to find pre-existing conditions such as hot spots, sores and other skin issues once the matted coat is removed. There is a chance that your pet’s skin may become irritated from being clipped so close

5. Ear bruising or hematoma bleeding due to excessive head shaking after removal of mats can occur.

• The client understands that the procedure takes extreme care and extra time and will therefore be additional charges depending on the severity of matting

• The client hereby releases Pawpairs from responsibility for the above-mentioned shaving process and any problems that many be uncovered or occur during said procedure

• The client agrees to pay all charges for said procedure

• Should the dog require veterinary care during or after the procedure, we would contact the client to make arrangements and the client agrees to pay all veterinary fees.